Booking Information
To avoid disappointment please book your treatments and packages in advance. All bookings are subject to terms and conditions.
Group Bookings and Party’s
We offer exclusive use of the spa for any party of 8 or more guests - subject to availability
Payment Details
Only one credit card per booking can be accepted. When you intend to make payment using a Gift Voucher, we requite the voucher number and details in order to secure the booking.
Deposits for Appointment Bookings
We require the following to secure your booking:
· Spa Packages - must be paid in full
· All other treatments £20.00 (or full cost if treatment is less than £20.00)
Cancellation Policy
Please note that in the event of a cancellation or failure to attend the following conditions apply:
· More than 48 hours notice: No charge
· Less than 48 hours notice: Deposit will be lost
· No shows: Deposit will be lost
Thermal Suite Closing Times
The Thermal Suite closes 30 minutes ahead of normal closing times.
Gift Voucher Purchase
Gift Vouchers can be purchased over the phone, on-line or in person.
· Gift Vouchers are valid for 6 months
· Gift Vouchers cannot be extended
· Gift Vouchers are non-refundable
· Gift Vouchers cannot be exchanged for cash
· Lost or stolen vouchers cannot be replaced
Arrival
Guests are encouraged to arrive 15 minutes before treatments commence to relax and enjoy the surroundings. As a courtesy to all our clients, a prompt appointment schedule is to be adhered to. Regrettably, late arrivals may mean we are unable to provide the treatment(s) booked or treatment time may be reduced. On arrival you will be asked to complete and sign a confidential consultation questionnaire which your Therapist will discuss with you.
Appointment Times
All appointment durations include consultation and treatment preparation time, as well as time to allow you to dress and undress as appropriate.
What to Bring
Please bring appropriate swim wear and footwear as these are compulsory (flip flops can be purchased at the Spa for a small fee). We encourage you to leave valuables at home. Elements MediSpa cannot accept responsibility for the loss of any personal belongings during your visit.
Smoking
We operate a strict no smoking policy
Mobile Phones
As a courtesy to other guests and to preserve the ambience of the Spa we request that clients switch off their mobile phones in the spa areas.
Children
The minimum age for spa guests is 16 years. All children under the age of 16 who visit the premises must be accompanied by an adult on a 1:1 ratio at all times and respect the restful nature of the spa.
Refreshments and Dining
Food beverages may be purchased during your visit to the spa. See website for menu details. Spa guests must book lunch orders prior to arrival.
Medical Advice
All treatments are booked subject to medical status. If you have had, or are suffering from any medical condition we strongly advise that you speak with your doctor prior to booking your treatments. On booking please advise us if you have any medical condition or allergies in order that we may recommend suitable therapy.
The Spa
Whilst every effort is made to ensure the smooth running of the spa, ongoing maintenance, refurbishment or unforeseen circumstances may result in some of the facilities being withdrawn at short notice. All facilities are subject to availability.
Miscellaneous
All prices are correct at time of printing and are subject to change. Elements MediSpa reserves the right alter or withdraw treatments or amend prices without prior notification.
Delivery information
We deliver to the UK only. Most orders received are processed and despatched within 48 hours subject to availability. Deliveries should be received within 3-5 working days but please allow up to 7-10 working days.
Delivery charge is £4.99 for orders under £50.00. For orders over £50.00, delivery is free. For some areas of the UK such as the Highlands of Scotland and some off shore islands there may be an extra delivery charge. Our customer services team will contact you if this is the case.
We accept payment by Visa, Visa Debit, MasterCard, and Electron. Our credit cards processing and security is provided by Sage Pay, one of the UK's largest online payment providers.
Most goods are available from stock; however there may be occasions when items become out of stock at short notice. Under such circumstances, if you order multiple items we will ship you the items we have in stock and refund you for items that are unavailable. Contact is made via email so please ensure you provide your correct email address when ordering.
Deliveries must be signed for and cannot just be left at a property under any circumstances. We can deliver to a works address or neighbour if this is more convenient but a signature will still be required from the recipient. Should a courier try to deliver and there is nobody home he will leave his contact card. A further delivery will then be attempted before the product is returned back to us.
Please note: If goods are returned to us as undelivered and you require the goods posting out again, we are happy to do so but a second delivery charge will be made.
Returns information
Under the UK Distance Selling Regulations 2000 you have the right to change your mind and return unwanted goods to us within seven days. You will receive a refund to the value of the price paid for the goods. Goods must be in their original packaging and unused. If unwanted goods are to be returned we strongly recommend you obtain a free certificate of postage from the post office as you are responsible for your parcel until it has been received by us. Delivery costs will not be refunded.
Faulty goods can be returned for exchange or repair at the manufacturer’s discretion within 12 months from date of purchase. We cannot accept an item returned as faulty if care instructions have not been followed and the damage caused to the product is clearly due to wear and tear or misuse (this includes ineffective or non-cleaning of the product and/or filter sponges). All items returned must be in a clean and dry condition. Please note you must attach proof of purchase with your goods. If faulty goods are to be returned we strongly recommend you obtain a free certificate of postage from the post office as you are responsible for your parcel until it has been received by us. Delivery costs for goods found to be faulty will be refunded.
Before returning any goods please obtain a returns authorisation number via an e-mail to us or contact our sales team during working hours on 01302 34 34 32. This is for your own protection and ensures goods are tracked back into our warehouse and identified to your purchase. Alternatively for an even faster service you may return the product in person with the relevant receipt and returns number to our retail store. This means in most cases you will leave with a replacement the same day.
Terms and conditions of sale
Our obligation in the event of defective goods, damaged goods, failure to deliver goods, incorrect quantities or incorrect goods shipped will be to either, (a) Offer a full refund to the value of the goods or (b) Offer replacement for any goods of incorrect quantity, defective or damaged. Under no circumstances will we be liable for any consequential, direct or indirect loss arising from any such occurrence stated above. Our total liability in any event shall not exceed the amount paid by you for the goods.
In purchasing goods on this site you acknowledge that the contract between us and yourself is governed by and interpreted by English Law and that English courts will have jurisdiction in resolving any disputes.
Please note that in an effort to improve products manufacturers continually change or update products. As such the images and descriptions on this site are given as a guide and you may find some products differing slightly to the pictures shown. Please note these terms & conditions may be changed at any time without notice. Please refer to this page for updates.
Privacy policy
We are committed to protecting your privacy. We only use the information that we collect about you lawfully, and in accordance with the Data Protection Act 1998.
The type of information we require includes:
Your name
Address
Phone number
Email address
Credit/debit card details
The information which we hold is held securely in accordance with our internal security policy and the law.
We do not pass on your details to any third parties except in the circumstances of registering manufacturers’ warranties.
If you have any questions/comments, please e-mail or contact us at the address below.
MySpa Ltd t/as Elements MediSpa
81 Thorne Rd
Doncaster
South Yorkshire
DN1 2ES
e-mail: info@elements.org.uk
Vat number: 933 4504 357
Registered Company number: 06413642